Trauma and biohazard, unattended death, crime scene, hoarder clearance, void property. Framework-ready, fully documented, calmly handled.
Specialist cleaning isn’t a list of services. It’s a body of capability that requires biohazard qualifications, framework readiness, insurance-grade documentation, and the operational seriousness to handle work that ordinary cleaning companies can’t take on, won’t take on, or will say yes to and then mishandle.
LG Cleaning works across five specialist contexts, each with its own protocols, its own compliance requirements, and its own audience. Each is handled by a team trained for the specific work, with the documentation that the buyer needs available from day one.
Find the work that fits your situation, and the section will tell you exactly how we handle it.
Decontamination after accidents, suicide attempts, or biological contamination incidents. Sensitive handling, full PPE, insurance-ready documentation.
Read section 02Discreet decontamination after a death has gone undiscovered. Unmarked vehicles, careful timing, complete handover.
Read section 03Post-incident decontamination once the scene has been released. Evidence-aware protocols, chain-of-custody documentation, framework-ready procurement.
Read section 04Methodical clearance of severely cluttered properties. Dignified handling of the resident’s situation. Staged process, full documentation.
Read section 05End-of-tenancy cleans on framework contracts. Schedule of rates pricing, KPI-led delivery, ready for the next tenant on agreed turnaround.
Read sectionSpecialist cleaning serves two very different buyers. Procurement officers in police forces, housing associations, and councils who need framework-compliant suppliers with the documentation to prove it. And families, executors, landlords, and on-site contacts who have just encountered something difficult and need the work handled calmly, discreetly, and properly.
LG Cleaning is built for both. The accreditations are current. The biohazard qualifications are in place. The framework readiness is structured for housing association and council procurement portals. And the team that arrives at a family home after a difficult incident is the same team that handles framework-spec voids: trained, quiet, professional, and out of the way as quickly as the work allows.
If you’re reading this because something has happened on a property and the cleaning is more than the situation can be handled by ordinary means, the most important thing to know is this: we can be on site within hours, the team is trained for this work, and there is no part of the call we haven’t had before.
The work is properly handled. PPE, full decontamination, biohazard waste removal under licence. The site is left in a state that allows the property to be used again, or the next stage of the process to begin. We don’t leave anything for someone else to deal with.
LG Cleaning carries the documentation that insurance claims require: photographic evidence of the incident scene before work begins, methodology records, biohazard waste consignment notes, and a full report once the work is complete. The format aligns with standard insurance handler requirements and can be adjusted to a specific insurer’s template on request.
We work directly with insurers, loss adjusters, and managing agents on insurance-led claims. The pricing is transparent and itemised. The reporting arrives without chasing.
Biohazard waste is handled under our waste carrier licence and disposed of through licensed clinical waste disposal routes. Decontamination protocols meet HSE and infection-control standards.
All operatives are trained in trauma scene response, including emotional handling of any on-site contacts. PPE is full-spec for biological hazard work.
We’ll talk through what’s happened, agree what needs doing, and have a team on site as quickly as the situation requires. There is no form to fill in for this.
There’s no version of this conversation that’s easy to start. If you’re here because someone has died alone and the property needs decontamination, please know that we have done this work before, the team handles it with the discretion and care it deserves, and we can be there as quickly as you need us.
Speed matters in these situations. Decomposition damage escalates quickly, and the sooner the work begins, the more of the property can be saved. We can mobilise within 24 hours of the call, often faster, with unmarked vehicles and an arrival timed to whatever is least disruptive for the family or the neighbours.
Unmarked vehicles. No signage. Operatives in plain workwear rather than branded uniforms while on site. The team works through the property methodically, decontaminating affected areas, removing biological contamination under licence, and treating the building so it can be lived in again or prepared for sale or re-let.
The neighbours don’t need to know what’s happened. The family doesn’t need to manage anything.
We work directly with executors, solicitors, landlords, and managing agents on behalf of grieving families. The documentation is structured for whatever follows: probate, insurance claims, sale of the property, or return to the rental market. Insurance-ready reporting is included as standard.
Same biohazard standards, waste carrier licence, and disposal routes as our trauma work.
The conversation is on your terms. There is no script to get through and no pressure to make decisions before you’re ready.
LG Cleaning provides post-incident decontamination services to police forces and supporting insurance bodies across the UK. Work is undertaken once the scene has been formally released by the investigating officer, with all activity documented to evidential standards and aligned with the requirements of the commissioning force.
All operatives are trained in evidence-aware response, including chain-of-custody handling for any items recovered during decontamination work. Photographic documentation of the scene is captured before, during, and after the work, and supplied as part of the standard handover pack.
Mobilisation times can be agreed against framework SLA requirements, with national coverage available for forces operating across multiple regions. The standard response model accommodates both pre-arranged framework call-offs and one-off contracted work where a framework is not in place.
LG Cleaning is structured for inclusion on police procurement frameworks and is in active discussion with several constabularies regarding framework participation. Standard prequalification documentation is available on request, including financial information, insurance certifications, accreditations (CHAS Advanced, SafeContractor, ISO 9001), and operational policies.
The documentation pack is structured to drop directly into common procurement portals. Operations conform to HSE biohazard handling requirements, infection-control standards relevant to post-incident decontamination, and the chain-of-custody protocols typically required by investigating forces.
Procurement teams seeking framework participation, prequalification documentation, or one-off contract enquiries are invited to make contact through the procurement enquiries route.
Hoarder clearance is rarely just a clearance job. The property has often been a home for years, the resident may still be involved in the situation, and the work needs to be done in a way that respects the person at the centre of it as much as the building itself.
LG Cleaning approaches this work the same way every time: methodically, without judgement, and with the documentation that whoever is commissioning the work will need. Whether the situation has come to a head through adult social care, through a housing association tenancy review, through an insurance claim, or through a family member trying to support a relative, the work itself follows the same structured approach.
We start with a site visit and assessment, taking the time to understand the scope, the contents that need to be retained, the contents that can be removed, and any specific concerns from the resident, the family, or the commissioning body. The clearance itself is staged: structured by area or by category, with photographic documentation of the property condition before, during, and after each stage.
Items of value, sentimental significance, or legal importance (documents, identification, financial paperwork) are identified, recorded, and either retained or returned to the resident or family as agreed. The rest is sorted, separated for recycling or disposal where possible, and removed under licence.
Councils, housing associations, and managing agents receive a full documentation pack: pre-clearance condition report, methodology, photographic record of stages, waste consignment notes, and a final condition report. The pack is structured for case file inclusion and aligned with safeguarding and tenancy review requirements where relevant.
Pricing is transparent and quoted against the assessed scope, with no surprises during the clearance itself.
If you’re commissioning this work on behalf of a relative, the conversation starts with what you need it to look like at the end. Do you need certain items retained? Are there areas of the property you want left undisturbed? Is the resident involved in the process or being supported elsewhere while the work happens?
The whole approach can be shaped around what works for the family. The team does the work; you don’t have to be present unless you want to be.
Waste removal is handled under our waste carrier licence. Biohazard contamination is handled under the same protocols as our trauma and unattended death work.
All operatives are trained in dignified handling of hoarding situations, including awareness of the mental health context that often underpins severe hoarding. Safeguarding-relevant documentation is maintained where the commissioning body requires it.
If you’re trying to support a relative, the conversation is on your terms.
0800 000 0000Councils, housing associations, and case officers can request documentation packs through the procurement route.
procurement@lg-cleaning.co.ukLG Cleaning provides void property cleaning services to housing associations and local authorities across the UK. The service is structured for framework procurement: schedule of rates pricing, KPI-led delivery, agreed turnaround times, and the documentation pack that voids managers and procurement officers need to evidence performance against the contract.
Standard void cleans are delivered to the specification agreed within the framework or contract: full property clean, removal of left tenant possessions, fixtures and fittings inspected, kitchen and bathroom deep cleaned, floors prepared for the next tenant. Specifications can be tiered by void type (standard, major works, sheltered, supported) with pricing agreed against each tier.
Turnaround times are committed against the framework SLA. Standard voids can typically be completed within two working days of receipt of instruction. Larger or more complex voids are scoped against an agreed extended SLA.
LG Cleaning is structured for inclusion on housing association and local authority cleaning frameworks. Standard prequalification documentation is available for any procurement portal: company information, financial details, insurance certificates, accreditations (CHAS Advanced, SafeContractor, ISO 9001), policies, case studies, and references where available.
We can participate in dynamic purchasing systems, single-supplier framework arrangements, or multi-supplier rotational frameworks. The operational model scales accordingly.
Operations comply with relevant health and safety standards, COSHH requirements for cleaning chemical use, and waste handling regulations. Service performance is reported against agreed KPIs in whatever format the commissioning body requires.
Monthly performance dashboards, quarterly review reports, and ad-hoc audit support are all available as part of the standard contract.
Documentation packs are typically returned within two working days of request. Each pack is structured to drop directly into common procurement portals.
If your portal requires a specific format (e.g. a particular response template, a bespoke compliance schedule), we can adapt the standard pack accordingly.
Housing associations, local authorities, and procurement consortia seeking framework participation or prequalification documentation are invited to make contact through the procurement enquiries route.
Specialist cleaning covers a wide range of situations, and not every enquiry fits neatly into one of the use cases above. There is no awkward enquiry. The work is what we do.
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